We’re here to help during this challenging time.


If you’re facing financial challenges as a result of COVID-19 or the economic downturn, we’d like to help.

Loan payment relief is available to members for up to three months to help lessen the financial impact from business slowdown, reduced hours or layoffs. The relief extends to members, small business members and commercial members in good standing who are feeling a financial impact and are looking for a temporary relief from mortgage, line of credit, loan and car payments*.

How do I participate in the member relief program?

Given recommendations for self-isolation and appropriate social distancing, the entire process can be done from the safety of your home by calling your nearest/local branch

Find your Nearest/Local Branch

To help us provide you with a speedy experience, please have the following information on hand for the call.

  • Member number
  • Information of individuals who are joint on the account and payments

If you’re a small business or commercial banking members, please reach out directly to your account manager to discuss the program.


Member Relief Program FAQs



*Terms and conditions apply. All parties to the loan must authorize this transaction. All type of term loans and mortgages (Commercial, Agriculture, Small Business, Dealer Finance, Consumer Mortgages and Term Loans) are eligible. Optimum Dealer loans are not eligible. If a member has multiple loans this program applies for each credit facility. All loans must be up to date and in good standing.


QTrade Investor

Ranked the number one online brokerage in Canada.

Read More

Ding Free ATMs

The Ding Free network is a network of thousands of surcharge-free ATMs across Canada.

Learn More

Legacy Financial News

Find out what's new at your credit union.

Read More
Follow Us:

*Terms and conditions apply. Rates are subject to change without notice. Specials offers may be changed, withdrawn or extended at any time, without notice. All products are subject to Legacy Financial lending criteria, fees and charges for residential properties. The advice on our website is prepared without knowing your personal objectives, fit for you. Legal Terms of Use apply.

A Division of ConnectFirst Credit Union